Availability of the Goods Displayed on the Website
We may terminate or suspend the supply of any items displayed on the website in the event they are out of stock or for any other reason. We may do this at any time and without notice. Products displayed on the website are normally available for dispatch within one working business day.
Buying Goods from the Website
Pricing policy: we may change the prices of the goods displayed on the website at any time. The prices for all the goods available through the website are clearly marked in their description and are inclusive of VAT (if applicable). All prices are in Pounds Sterling.
Conclusion of Contract of Sale: the information relating to the goods and relevant prices are displayed on the website for your information, this allows you to decide whether to make us an offer to purchase any such goods. When you place an order to purchase an item from the website, this represents an offer to us. Your order is only accepted by us, and the contract concluded, when we send you an e-mail notifying you that your item(s) have been dispatched unless we have notified you that we do not accept your order or you have cancelled it. Any products on the same order which are not referenced in our dispatch e-mail do not form part of that contract.
If we cannot supply you with the product or service you ordered, we will not process your order and will inform you of this via email.
Method of payment: for orders placed via the website, we accept Visa, Mastercard and Maestro cards. We also accept payment via PayPal. We do not accept Visa Electron, American Express, Diner’s Club or Solo cards. When making your payment, it is imperative that you provide the information that we specify is required, for example, the cardholder’s name as it is shown on the card, and address exactly as it appears on the card statement. Your card will be debited when we confirm that we have accepted your order,
It is your responsibility to check the correct sized garment is ordered. Measurement guides are supplied on the website for your use prior to placing an order.
We follow a strict 14 day no quibble returns policy. This means that within 14 days of receipt we will accept your item back without fuss. Please contact Sally Callow via [email protected] with your name, postcode and order number (if possible) and your preferred instruction (e.g exchange for a size small, issue refund, etc.). Sally Callow will reply with the return address information. If you return your item without the specified information above, it may take longer to process your return so please make sure it is included.
We extend this 14 day period for purchases made in the month of December, such purchases can be returned before the 14th January the following year. This is to allow peace of mind when buying gifts for the Christmas period.
If you are outside of this 14 day period and your purchase was not made in December please contact us as, in certain circumstances, we may still accept the return.
Please note: We will only accept returned items in the same condition as they were sent, this means unworn, undamaged (unless the item arrived damaged) and with the labels still intact. Refunds can only be issued to the original method of payment.
Reselling and Copyright
Do not resell or offer for auction Stripy Lightbulb CIC’s merchandise without Stripy Lightbulb CIC’s permission.
Stripy Lightbulb CIC, stripylightbulb.com, Stripy Lightbulb CIC social media content and Stripy Lightbulb CIC merchandise are the intellectual property of Sally Callow and as such cannot be replicated without prior permission from Stripy Lightbulb CIC.